Return policy
At By Olivia Oy, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, please contact us and we will assist you with the return process.
Return Period
You may request a return or exchange within 14 days from the date of receiving your order.
Returns
- Customers must contact our customer service at before returning any products.
- Unauthorized returns sent without prior approval may not be accepted.
- Customers are responsible for return shipping costs.
- Original shipping costs are non-refundable.
- Refunds will be issued to the original payment method after the return has been received and inspected.
Condition of Returned Products
To be eligible for a return or exchange, all items must be:
- Unused
- In original condition
- Undamaged
- Returned with original packaging when possible
We reserve the right to refuse returns that do not meet these conditions.
Customer Service
Email: info@byolivia.fi