Privacy Policy – By Olivia
At By Olivia, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, make a purchase, or communicate with us — including through SMS messages.
By visiting byolivia.fi or using our services, you agree to the terms of this Privacy Policy.
1. Who We Are
By Olivia is a Stockholm-inspired clothing brand offering timeless fashion and accessories. Our online store is powered by Shopify Inc., which provides the e-commerce platform that enables us to sell our products to you.
2. Information We Collect
We collect personal information in the following ways:
Information You Provide
When you interact with us — for example, by placing an order, creating an account, signing up for our newsletter, or opting in for SMS messages — we collect details such as your name, email address, shipping and billing address, phone number, payment information, and communication preferences.
Automatically Collected Information
When you browse our website, we automatically collect certain information using cookies and similar technologies, including your IP address, device type, browser, time zone, and language, as well as which pages you visit and how you interact with our site.
SMS & Mobile Data
If you opt in to receive SMS messages from By Olivia, we collect and store your phone number and consent preferences. SMS communications may include order confirmations, shipping updates, abandoned cart reminders, and marketing promotions.
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying “STOP” or following the instructions provided in the message.
3. How We Use Your Information
We use your personal data to process, fulfill, and deliver your orders, provide customer support, send transactional communications, and send marketing messages (email or SMS) if you have opted in.
We also use this information to improve our website and customer experience, display personalized advertisements, and comply with legal and tax obligations.
As described in this Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners.
We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in this Privacy Policy.
Sharing of personal information for targeted advertising based on your interactions on different websites may be considered “sales,” “sharing,” or “targeted advertising” under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities.
If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, depending on your location, we will treat this as a request to opt out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
4. SMS Abandoned Cart Notifications
By Olivia’s website uses cookies and tracking technologies to help keep track of items you place into your shopping cart, including when you have abandoned your cart.
This information is used to determine when to send cart reminder messages via SMS (only if you have opted in to receive text messages from us).
Cookies or plugins may capture details such as items added to your cart, the time of your last visit, and session data tied to your browsing activity. This data is used only for the purpose of cart reminders.
5. Sharing Your Information
We may share your data with trusted service providers that help us operate our business, including Shopify (our e-commerce platform), payment processors, shipping providers, and marketing or analytics partners such as Meta, Google, or Klaviyo.
These third parties are only authorized to use your data to perform services on our behalf and must protect your information in accordance with applicable privacy laws.
The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Cookies and Targeted Advertising
We use cookies and tracking technologies to enhance your shopping experience and show you relevant ads on other websites.
Sharing of personal information for advertising purposes may be considered “selling,” “sharing,” or “targeted advertising” under certain privacy laws. Depending on your location, you may have the right to opt out of these activities.
To opt out, you may use the “Do Not Sell or Share My Personal Information” link at the bottom of our site.
If your browser sends a Global Privacy Control (GPC) signal, we will honor that as an opt-out request for that browser.
7. Location Tracking and Location-Based Services
If you grant permission for location tracking (for example, to find nearby shipping options or personalized delivery estimates), we may collect your approximate location.
This data is used solely to enhance your shopping experience and is not stored or used for unrelated purposes. You can disable location tracking at any time through your browser or device settings.
8. Your Rights (GDPR & Other Privacy Laws)
If you are located in the European Union, the United Kingdom, or another region with privacy protections, you have the right to access the personal data we hold about you, request correction or deletion, withdraw consent for marketing (email or SMS), or request that we limit or stop processing your data.
To exercise these rights, contact us at info@byolivia.fi.
9. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy — for example, to complete your order, comply with legal obligations, or resolve disputes.
SMS opt-in data is stored securely and deleted if you withdraw consent or after a legally appropriate period of inactivity.
10. Security
We use industry-standard security measures, including SSL/TLS encryption, Shopify’s secure infrastructure, and restricted data access, to protect your information from unauthorized access, disclosure, or misuse.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect new legal requirements or business practices. Updates will be posted on this page.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or your data, please contact us:
By Olivia
📧 info@byolivia.fi
🌐 https://byolivia.fi